常见问题解答

常见问题解答

Find answers to common questions about our products, sizing, and policies.

Sizing & Fit

How do I find my size?

Measure your waist and hips, then match the larger measurement to the size guide on the product page. If you are between sizes, choose the larger size for a more relaxed fit.

What is the difference between Curve, Balance, and Lift fits?

These shape focused options adjust the rise and coverage for different body proportions. Choose the fit that best matches your silhouette and comfort preference.

What if my size is between two options?

Choose the smaller size for a closer smoothing fit or the larger size for more room. The Best Pair Guarantee covers your first pair if the fit is not right.

Products & Materials

How can I learn about the materials?

Check the material details on the product page and the latest care information. Contact support if you need help with a specific style.

How should I care for my Nuage products?

Machine wash cold and air dry when possible. Avoid bleach and fabric softeners to protect the fabric, bonded edges, and softness.

Are raw-cut edges durable?

Yes. The bonded edges are designed to stay smooth and invisible without fraying under normal wear and care.

Orders & Shipping

How long does shipping take?

Shipping timelines vary by destination and current fulfillment capacity. See the shipping policy or contact support for the latest estimate.

How do I track my order?

Use the tracking link in your shipping email or contact us with your order number and email address.

Returns & Guarantee

What is the Best Pair Guarantee?

The guarantee helps with your first pair when the fit is not right. Review the guarantee page for the current eligibility and contact steps.

How do I start a return or exchange?

Contact support from the Contact Us page with your order number and reason for the request.

Still need help? Contact us and we will help you find the right answer.