Refund Policy 2026

Returns & Exchanges Policy

Try your first pair with confidence, then use standard returns for unopened items.

The First Pair Guarantee
If this is your first time trying a specific type of undergarment, you can open, wash, and wear it. Notify us within 30 days of delivery for a full refund or free exchange. No return is needed for the first tried-on pair.

Standard Return Policy
Requests must be made within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached. Gift cards and items redeemed via store points are non-returnable.

Fees & Options (U.S. Orders)
Exchange: FREE. Store Credit: FREE. Refund to Original Pay: may be subject to bank fees. Original shipping fees are non-refundable.

International Orders
International customers are responsible for return shipping costs. Original import duties and customs fees are non-refundable.

Final Sale & Non-Returnable Items
Items discounted by 30% or more, accessories, and worn items outside the guarantee cannot be returned or exchanged.

Unauthorized Returns
Please initiate a request through our portal before shipping anything back. Email info@nuagewears.com for help.